Your virtual assistant for efficient webshop management

As an entrepreneur, managing an online store is a time-consuming task. Tracking orders, answering questions, scheduling activities, tracking products and entering data into different platforms can be overwhelming. Fortunately, there’s OptimaReach, your virtual assistant who specializes in freelance administration. With our services, you can outsource the administration of your webshop and focus on growing your business.

Efficient tracking of orders

Order tracking is critical to the success of your webshop. OptimaReach ensures that each order is accurately processed and tracked. From confirming the order to tracking inventory and shipping, your virtual assistant makes sure every step of the process goes smoothly. Not only does this save you time, it also prevents any errors or delays that could make customers dissatisfied.

Answering questions and customer service

Good customer service is important for retaining satisfied customers. OptimaReach is ready to answer all questions and comments from your customers. Whether it’s product information, shipping statuses or returns, your virtual assistant will respond quickly and professionally. By outsourcing this task to OptimaReach, you can be confident that your customers will always receive excellent service.

Efficient planning and organization

Planning activities and keeping track of deadlines can be challenging, especially if you use multiple platforms and channels. OptimaReach helps you organize your webshop activities and makes sure you never miss an important deadline. Whether it’s launching new products, updating your website or planning marketing campaigns, your virtual assistant is always ready.

Product management and input into various platforms

Keeping track of your products and entering data into different platforms can be a time-consuming task. OptimaReach is happy to take this task off your hands. Your virtual assistant will make sure that all your products are entered correctly into your webshop and other sales platforms. This not only saves you time, but also ensures that your products are always up to date and well presented to your customers.

In short, OptimaReach offers you as a business owner the opportunity to outsource your administration to a reliable virtual assistant. With our expertise in freelance administration and webshop management, you can trust that your webshop will be managed efficiently. Save time, reduce stress and let OptimaReach take your webshop to the next level. Contact us today and find out how we can help you run your webshop successfully.

What are the benefits of offshore support?

  • Cost savings

    Offshore support allows companies to reduce labor costs because wages in offshore locations are often lower than in developed countries. This can lead to significant savings in a company's operating costs.

  • Work savings

    By outsourcing certain tasks to offshore teams, companies can offload their internal staff and focus on core activities. This can increase productivity and improve efficiency.

  • Improved standard of living

    Offshore support allows people in developing countries to find work and improve their standard of living. It creates jobs and economic growth in these regions, giving people better opportunities for a better income and quality of life.

  • Access to specialized skills

    Offshore teams often have specialized skills and expertise that may not be available locally. This enables companies to access high-quality services and solutions that would otherwise be difficult to obtain.

  • 24/7 support

    Offshore teams can work in different time zones, giving companies the ability to provide continuous support to their customers. This can lead to improved customer service and satisfaction.

  • Scalability

    Offshore support can be easily scaled up or down based on a company's needs. This enables companies to be flexible and respond quickly to changing market conditions.

All in all, offshore support can offer significant benefits to both employers and employees, making it an attractive option for many companies.

Your back office assistant
at €15/hr?

Ready for the next step?
Let's connect

Here's what we can do for you

Customer Service

Followed up your mailbox and the lion's share (85%) of all problems, resolved nicely.

Customer support

Mailbox, live chat support, responding to social media comments/messages, following up customer reviews
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Data processing

Track and update daily commodity prices. Process study or survey results.

Data processing

Updating databases, product data, document control, ...
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Competitive analysis

Tracking changes in competitor offerings and rates. Track daily changes in real estate listings from various brokerage websites.

Keeping statistics

Keeping a finger on the pulse
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Tracking price lists

Processing frequently changing price lists from your suppliers

Follow up

Keeping your price lists up to date in your back office system
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Reporting and dashboarding

Merging core data from various sources. Formatting customer reports.

Reporting and dashboarding

Consultation of KPIs and creation of structured reports
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Reminders

Tracking and reporting payment reminders

Getting paid faster

We follow up, recall and report.
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Sales price calculation

Your sales prices always adjusted to changing supplier rates

Pricing

Change in purchase price? We process those with your sales prices correctly in your systems
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Administration

Processing forms, filing returns, requesting information from suppliers, employees or customers, ...

Administration

Repetitive administrative work tailored to your needs and specific situation
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Planning

Formatting schedule based on variables. Service team, cleaning team, scheduling according to availability, locations and needs, ...

Planning

Schedule employees or events according to need, availability and other variables
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Your back office assistant
at €15/hr?

Ready for the next step?
Let's connect
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OptimaReach is an initiative of SmartFlash BV
Bergendriesstraat 39
9160 Lokeren, Belgium
VAT BE 0478 105 179
© 2023 OptimaReach by SmartFlash BV.