More time, more profit, less worry

Achieve more,
pay less

Administration, customer support, data processing, social media monitoring, …
Our staff will take over your repetitive tasks so you can have more money and time.

People in the cloud

Letter us once and we will divide the tasks among several employees as needed. We train additional or new replacement workers for you.

More efficiency, more profit

We can take over up to 90% of your routine tasks so that the working hours of your own employees can be better filled. Work more efficiently and keep more profit.

Always available

Unexpected reinforcement needed?
Our flexible freelancers can also be deployed on Saturdays, Sundays and
at no extra charge.

frequently asked questions

How and for whom?

We provide support for all recurring tasks for an indefinite period of time where Dutch or French spoken language is not a direct requirement.

We can, however, perfectly process Dutch-language documents, follow up on Dutch-language emails and reply in Dutch, …

Typical examples are

  • administration
  • customer service or virtual help desk
  • data processing
  • social media following
  • planning and follow-up
  • follow up products or rates
  • webshop management

So we offer quality workers at a low price.

This is how we support you in a scalable way in good times and bad. In this way, you work more efficiently and at a lower cost and maintain an advantageous competitive position.

We believe it is important to have multiple freelancers available. Therefore, we divide the work among several collaborators, mainly based in the Philippines.

We process your brief internally to smoothly train new employees.

This provides additional security in case of unexpected circumstances.

We can also easily have new or replacement freelancers trained by one of the staff.

We take care of the selection and integration of freelancers.

€ 15

hourly

How we offer this?

Offshore support
for your business

Modern technologies today make it possible to provide correct Dutch- and French-language (written) support in administration and customer support by foreign-language employees.

Our Filipino freelancers offer you many benefits:

  • Business ethics close to Western values and norms
  • English is an official national language so there are no misunderstandings due to language
  • High educational attainment
  • Great dedication and sense of responsibility
  • Highly flexible, even outside office hours
  • They achieve a similar standard of living to ours for a fraction of the cost here

What if we took 85% of your recurring tasks off your hands for a bargain price?

According to Harvard Business Review, 15-40% of a talented administrative/back office employee’s time is lost to perfectly outsourced tasks. What if we could alleviate 85% of your (general) mailbox, web shop, scheduling, social media following at an extremely economical rate?

More time for your growth, strategy, or for your clients?

Or just a better work-life balance? Maybe you just want to cut costs and leave more profit in financially challenging times? Choose what really matters to you or your business.

Simple pricing

No matter how often you need us: our rates are simple and transparent.

Rates are excl. 21% VAT and with a minimum of 15h/month.

Half-time

15 to 160h/month
15 Per hour
  •  

Full-time

From 160h/month
13 Per Hour
  •  
questions or doubts?

Just try us

When you outsource important tasks to foreign employees, you may have questions about employability, effectiveness or language. That’s why we like to offer you the chance to try it out first, without a big investment, so that we can convince you that these worries are unnecessary.

Search further for a local freelancer/collaborator

You haven't found that permanent employee or local employee yet? Then in the meantime, try our offshore assistants: it may even turn out that hiring is not necessary at all!

Try out our work force

Scan the possibilities and experience for yourself how well this can work for your business.

Three working days free of charge

Buy 30 performance hours (€450) and we will add up to 3 business days of initial familiarization time for free. In short, for €450 you will discover if you can save thousands of euros per month for years to come.

Choose what suits you

Our freelancers offer you all the flexibility you need. Pay as you go: purchase hours and maximize their return. 2h/week, 2h/day, full-time, ... You choose, we take care of the rest.

Here's what we can do for you

Customer Service

Followed up your mailbox and the lion's share (85%) of all problems, resolved nicely.

Customer support

Mailbox, live chat support, responding to social media comments/messages, following up customer reviews
Read more

Data processing

Track and update daily commodity prices. Process study or survey results.

Data processing

Updating databases, product data, document control, ...
read more

Competitive analysis

Tracking changes in competitor offerings and rates. Track daily changes in real estate listings from various brokerage websites.

Keeping statistics

Keeping a finger on the pulse
read more

Tracking price lists

Processing frequently changing price lists from your suppliers

Follow up

Keeping price lists up to date in your back office system
read more

Reporting and dashboarding

Merging core data from various sources. Formatting customer reports.

Reporting and dashboarding

Consultation of KPIs and creation of structured reports
read more

Sales price calculation

Your sales prices always adjusted to changing supplier rates.

Payrolling

Change in purchase price? We process those with your sales prices correctly in your systems.
read more

Administration

Processing forms, preparing quotes, requesting information from suppliers, employees or customers, ...

Administration

Repetitive administrative work tailored to your needs and specific situation
read more

Planning

Formatting schedule based on variables. Service team, cleaning team, scheduling according to availability, locations and needs, ...

Planning

Schedule employees or events according to need, availability and other variables
read more

Don't limit yourself to our examples

Don’t limit yourself to our examples. Typically, tasks that meet these points are fine for us

  • Repetitive

    The same task must be processed multiple times such as document processing, data processing, product updating, email support,...

  • Volume

    For anything that costs you considerable time and keeps you from other more important work.

  • For long or indefinite term

    For all your tasks that go on for months or just need to be done forever

  • May with challenge

    Yes, you can let us copy/paste but do you want to see us shine?
    Then give us front-line customer support, challenging scheduling puzzles, let us create some social media content and processing price lists with quite a few elements to consider submit.

  • No accounting duties

    Since we are not a member of the ITAA, we do not perform accounting operations. However, we can do so under subcontract to a company (such as accounting firm) that is registered with ITAA.

This is how we proceed

1

Hello!

How can we help you? Your wishes: that's where we start.

2

Start

We map out the necessary tools, skills and hours of work.

3

Briefing

We learn how to perform your tasks.

4

Execute

Our staff goes to work with those instructions.

5

Review

Mission accomplished? We are ready for recurring tasks.

Our people are ready for you

Always a point of contact at home and abroad. A unique collaboration of
Flemish innovation and offshore efficiency.

Frederic De Schryver

Driver
Lokeren, Belgium

Cess Manalo

Onboarding & training
Manila, Philippines

Geneva Martinez

Quality officer
Manila, Philippines

Let's get acquainted

Working together?

Let’s talk. Physical or virtual.
Together we compare your challenges with our capabilities.

Seat

SmartFlash BV Bergendriesstraat 39 9160 Lokeren, Belgium VAT BE 0478.105.179

Email

info@optimareach.com

Calling

+32 474571923

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Bergendriesstraat 39
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VAT BE 0478 105 179
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